To make a complaint please write to the Practice Manager at the surgery who will ensure that your complaint is investigated thoroughly and as quickly as possible. They will send you an acknowledgement letter within 10 working days and write to you with outcome of investigation within 30 working days of receipt of your written complaint.
We take all comments, suggestions and complaints seriously as we are continually trying improve the care and services we provide for our patients. Constructive criticism is also welcome.
If you are complaining on behalf of a patient, we shall require their consent before we can investigate the complaint.
Latymer Road Surgery
2A Latymer Road
London
N9 9PU
Call: 020 8807 5363
Email: nclccg.latymerroadsurgery@nhs.net
Getting further help with your complaint
We hope that if you have a problem you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
You can get help and advice from the following:
- Citizens’ Advice Bureau
- Patient Advice and Liaison Service (PALS)
NHS North Central London
PALS and Complaints
5th Floor, Stevenson House
67-87 Hampstead Road
NW1 2PL
Independent Health Complaints Advocacy (ICAS)
If you have concerns or wish to make a complaint about the quality of care you receive from the NHS, or any other issues or experiences when using the NHS, ICAS can help. ICAS staff will act as quickly and creatively as possible to support patients, their carers and families to deal with concerns, before they become more serious.
Complaints resolution staff should give you further information about making a complaint and will assist you in contacting the Independent Complaints Advocacy Service, ICAS, if you would like help from outside the NHS in making your complaint.
Please refer to the ICAS website for more information.
