We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.
If a patient is violent or abusive, they will be warned to stop this behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Patients will also be removed from the list in the following circumstances:
- Violence and aggression towards staff or members of the public.
- Damage to practice property or equipment.
- Change of residence to outside of the practice area.
- Persistent misuse of the system.
- Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication.
Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, charges may then be brought against these individuals.
